Article 1 (Purpose & Definition of Services)

1. These Terms and Conditions govern the rights, obligations, and liabilities between avaé (hereinafter referred to as 'the Company') and the client (hereinafter referred to as 'the Client') utilizing the premium medical linkage, local escort, and 24/7 dedicated concierge services provided by the Company.

2. The Company operates strictly as a Medical Tourism Facilitator that provides overseas medical institution information, coordinates bookings, and delivers local escort services. The Company does not own, operate, or directly control any medical institutions or hospitals, and is not a direct healthcare provider. The service fee paid to the Company is strictly for the strategic allocation of professional resources and the structuring of the Client's journey, which commences immediately upon payment.

 

Article 2 (Eligibility & Minor Policy)

1. In principle, the services provided by the Company are available only to individuals aged 18 and over.

2. [Minor Policy]: For clients under the age of 18, the submission of a written consent form signed by a legal guardian (parent, etc.) along with official identity verification documents is strictly required. The Company bears no liability for any disadvantages, cancellations, or losses arising from bookings made without valid guardian consent.

 

Article 3 (Two-Step Deposit System & Payment Structure)

The Company operates a strict 'Two-Step Deposit System' to secure infrastructure and maintain transparency in bookings:

1. First Deposit (Standard Package: AUD 500 / VIP Package: AUD 1,000 / Ava Private Package: AUD 1,500): This is invoiced upon service application to initiate medical matching and custom scheduling. As the Company’s professional consulting services commence immediately upon payment, this deposit is strictly non-refundable under any circumstances.

2. Second Deposit (Invoiced Individually Upon Confirmation of Medical Quote): This covers practical third-party expenses required to secure local infrastructure, including hospital surgery room holdings, return flight bookings, 5-star hotel accommodations, private vehicles, and local activity reservations.

3. [Prepaid Framework & Direct Balance Payment]: The hospital deposit portion of the Second Deposit is immediately forwarded to the local medical institution as a prepaid booking fee. Therefore, upon arrival at the local hospital, the Client is only required to pay the remaining balance directly to the hospital, which excludes the Second Deposit amount already paid through the Company.

4. [VIP Premium Framework & Expenses]: The Company is responsible for all reasonable operational expenses required for the assigned Concierge Manager to provide the agreed VIP services. Such expenses may include transportation, accommodation (where applicable), meals, and other necessary business expenses. However, the Client remains solely responsible for all personal expenses, including international airfare, accommodation, medical fees, personal meals, shopping, and any other personal costs incurred during the trip.

 

Article 4 (Amendments, Cancellations, and Forfeiture of Deposits)

As the Company operates solely as a facilitator and does not retain third-party funds or profit from basic disbursements, the following rules apply regarding client-initiated amendments or cancellations (including personal reasons, health issues, and government-imposed travel or medical restrictions):

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1. First Deposit: Regardless of the timing of the cancellation (whether 30 days prior or 7 days prior), the First Deposit is unconditionally non-refundable and vests entirely in the Company as service fees for works already rendered. All cancellation requests must be officially submitted to the Company in writing via avaebeauty.au@gmail.com to take effect.

2. Second Deposit (Flights, Accommodation, Hospital Fees, etc.): * The Company acts strictly as a payment transmitter for the Client’s convenience and does not derive independent profit from these disbursements. Therefore, all refund availabilities and penalty rates are 100% subject to the independent cancellation, refund, and No-show policies of each respective local partner institution (hospital, airline, hotel, etc.).

• [Strict Recoverable Balance Rule]: The Company will only return funds to the Client if, and only if, a refundable balance is successfully recovered and credited to the Company’s account from the respective third-party providers. If the provider rejects a refund or forfeits the deposit as a penalty, the Company is under no obligation to compensate or refund the Client out of its own funds.

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   3. Schedule Amendments (Changes to Itinerary):

• [Minimum 30-Day Notice]: Any request for a schedule or date amendment must be submitted to the Company in writing at least 30 days prior to the confirmed surgery date. Any request made within the 30-day window may be rejected by the hospital, resulting in the automatic cancellation and forfeiture of all deposits.

• [Hospital Schedule Dependency]: Upon receiving a valid amendment request, the deposit credit will be maintained; however, the final rescheduled date is entirely subject to the availability and schedule of the local medical institution and surgeons.

• [Liability Waiver for Delays]: The Company bears no legal or financial liability for any extensions of stay, additional flight/hotel surcharges, or damages incurred if the rescheduled date is delayed further due to hospital booking saturation or medical team circumstances.

 

Article 5 (Breach of Medical Disclosure Obligations & Penalties)

1. The Client must provide 100% truthful, accurate, and complete information on the pre-surgery Medical Checklist provided by the Company (including medical history, underlying conditions, current medications, allergies, etc.).

2. [Breach Penalty]: If the attending surgeon or medical team (including anesthetists) cancels or postpones the surgery upon local consultation due to the Client’s concealment, omission of medical facts, or non-compliance with pre-surgery guidelines (e.g., fasting rules):

• Total Forfeiture of Funds: All funds paid to the Company, including both the First Deposit and Second Deposit, will be deemed 100% non-refundable due to client breach.

• Direct Liability for Costs: Any outstanding local costs incurred up to that point (including hospital clinical test fees, surgeon consultation fees, inpatient accommodation, and chauffeured transport costs) must be settled directly by the Client on-site. The Company bears no joint liability for these debts.

 

Article 6 (Medical Rejection Due to Inherent Patient Risk)

1. If the Client has disclosed all medical history in good faith, but the medical team determines upon local face-to-face consultation and tests that surgery must be cancelled or postponed strictly in the interest of patient safety (e.g., sudden anesthetic risks, elevated vital signs), the standard breach penalty is waived.

2. In such cases, the Company’s preliminary consulting and local escort logistics are deemed successfully rendered; therefore, the First Deposit remains non-refundable (but may be converted into a 12-month credit at the Company's absolute discretion).

3. For the Second Deposit, all actual costs deducted by local providers (hospital clinical test fees, airline cancellation charges, hotel penalties) will be subtracted, and the remaining balance will be returned to the Client if, and only if, it is successfully recovered from the partners.

 

Article 7 (Limitation of Liability & Indemnity)

1. Exclusion of Medical Liability: The Company is an administrative facilitator and concierge provider, not a medical institution. All medical and legal liabilities concerning the surgery outcomes, dissatisfaction, side effects, medical malpractice, injuries, or complications rest 100% with the performing local hospital and the attending surgeon. The Client unconditionally indemnifies the Company against any claims, losses, or legal actions arising from medical treatments.

2. Hospital Waiver Forms: The Client acknowledges that they must sign the hospital’s official legal waiver forms prior to surgery. Medical procedures carry inherent risks, and the Company does not warrant, guarantee, or insure the perfection or results of any medical treatment.

3. Assumption of Risk: The Client assumes full personal responsibility for their decision to undergo medical treatments abroad. The Company does not interfere with, nor is it responsible for, the professional medical diagnoses, prescriptions, or advice provided by local medical personnel.

 

Article 8 (Refund Execution Procedure)

1. Where a refund eligibility is successfully established under these Terms, the Client must officially submit a refund application and Australian bank account details in writing to avaebeauty.au@gmail.com.

2. Approved refunds are processed weekly on Fridays, and it may take up to 2 weeks from the date of written submission for the final funds to reflect in the Client's account.

3. If a transaction failure or bounce-back occurs due to incorrect banking details provided by the Client, a re-processing administration fee of AUD 50 will be strictly deducted from the balance prior to re-remittance.

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Article 9 (Accompanying Travelers & Guardian Policy)​

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1. ​Guardian (Non-Patient): If a companion travels strictly as a guardian, standard infrastructure and accommodation matching are provided. However, personal leisure hosting or separate administrative tasks for the guardian are excluded, and any additional localized services will require separate add-on fees. For VIP packages, extending premium local transit and lifestyle hosting to a guardian is strictly subject to a separate companion fee.

2. Co-Patient (Both receiving treatments): If both individuals undergo medical treatments, they are deemed entirely independent clients. Under the Standard Plan, localized on-site support (add-ons) is charged separately per individual. Under the VIP Package, dynamic group pricing will apply, where the cost per person decreases progressively based on the exact number of patients traveling together.

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Supplementary Provision: These Terms and Conditions are governed by the laws of Western Australia (WA). By paying the First Deposit, the Client is legally deemed to have fully read, understood, and unconditionally agreed to be bound by all clauses outlined herein.

 

avaé

Contact: avaebeauty.au@gmail.com