avaé Process
Our Process is designed to guide you through a seamless and personalised medical journey.
At Avaé, we start by understanding your goals, concerns, and desired outcomes. We craft a tailored strategy designed around your individual goals, orchestrating your journey through avaé's dedicated concierge system and a seamless local support network. Every step is aligned with your selected plan—whether you prefer structured foundational care or an elevated all-inclusive package.
Every step is intentional — from planning and treatment to recovery and aftercare — ensuring your experience feels informed, supported, and truly personalised.
医疗旅游详细流程
Step 1. Free Initial Consultation
在免费咨询之前，我们会请您填写咨询前问卷，以便了解您感兴趣的治疗项目、顾虑、病史、期望的出行日期、预算，以及赴韩目的。
根据您填写的表单，我们将进行约 30 分钟的免费初次咨询，说明整体服务流程、讨论大致的适配性，并协助您了解 Avaé. 如何为您的旅程提供支持。
此环节有助于我们在着手规划您的定制体验之前，确认您的需求与我们的服务方向彼此契合。
Step 2. Deposit Payment & Personalised Plan
If you decide to proceed after the free consultation, your personalised planning process begins once the deposit payment is confirmed.
After receiving your deposit, we prepare an individual plan based on your needs, treatment goals, budget, length of stay, recovery time, and any preferred clinics, hospitals, or locations.
Your personalised roadmap will be curated within 48 hours, detailing recommended premier clinics, institutional scheduling, estimation of costs, and a structured recovery blueprint aligned with your baseline journey.
第三步・确认与最终咨询
当您审阅个性化方案并决定继续推进后，我们会再安排一次咨询，可选择线下面谈或线上进行。
在此阶段，我们将确定您的治疗时程、诊所预约、住宿协调与抵达前指引，确保万全准备。
我们协助您在抵达韩国前清楚掌握完整行程，并支持必要的预订流程与抵达前指引。
Step 4. Arrival in Korea & Initial Schedule
Upon your arrival, your logistical coordination and initial schedule will be activated according to your selected plan.
Depending on your choice, airport transfers, hotel check-ins, and initial clinic consultations will be conducted independently through our structured guidance, alongside a dedicated client manager, or through Ava Private Concierge, depending on your selected plan.
This is an important step to confirm your condition and finalise the most suitable treatment direction before your procedure or surgery.
Step 5. Treatment or Surgery
Your procedure or surgery will take place based on the final consultation and test results.
On the day of your procedure, your journey remains effortlessly coordinated. Medical translation, private transfers, and on-site companion services are meticulously executed according to your selected concierge plan and support arrangements, ensuring total peace of mind.
We provide attentive support so you can feel more comfortable and reassured while receiving treatment in an unfamiliar environment.
Step 6. Recovery & Follow-Up
After your treatment, you will have time to rest and recover, with follow-up visits arranged where required.
We ensure your post-treatment phase is managed with utmost care through our continuous monitoring and localized aftercare network.
Enhanced recovery options and clinic visit chaperones are available to complement your selected plan.
Step 7. Healing & Tourism
Once your condition is stable, we help you enjoy Korea at a comfortable pace without overexertion.
avaé holds a curated list of over 300 local-favourite restaurants and travel destinations, allowing us to recommend options that suit your taste, recovery stage, and overall condition.
From vibrant city exploring and local dining to shopping, cafés, beauty experiences, and wellness retreats, we help make your time in Korea feel even more special.
Step 8. Return Home & Aftercare Support
Before your departure, we organise all necessary medical certifications and clinical documentation.
avaé’s dedication continues even after you return, providing continuous digital check-ins and smooth communication with your clinic as you fully settle back home.
avaé’s care does not end in Korea — we continue to support you even after you have safely returned home.
选择您的支持等级
Select the care style that suits your journey
We offer three concierge service options based on your needs, budget, travel style, and preferred level of support.
Whether you need expert planning, full-service concierge support, or Ava's direct personal involvement, you can choose the support level that feels right for you.
VIP Concierge
Care Style
: Premium Medical Tourism Concierge
Support Level
: Dedicated local concierge support with scheduled in-person assistance and 24/7 on-call care
Companion Service
: Dedicated Concierge Manager with personalised support and 24/7 availability.
Included Support
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All Standard services
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Dedicated local concierge manager
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Airport escort
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Medical translation support
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Clinic and test accompaniments
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Appointment and itinerary coordination
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Recovery care companion
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Lifestyle recommendations and optional accompaniment for agreed activities
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Post-treatment communication support
Best For
: Clients who want every detail managed privately and closely
Main Benefit
: Focus entirely on your treatment, recovery, and experience in Korea while every logistical detail is professionally managed for you
标准管家服务
Care Style
: Personalised Planning & Coordination
Support Level
: Structural guidance at each key stage
Companion Service
: Available through optional add-ons
Included Support
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Initial consultation
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Personalised treatment roadmap
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Clinic research and recommendations
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Hospital comparison and matching
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Consultation scheduling assistance
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Cost and recovery planning
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Digital support before and after treatment
Best For
: Clients who want structured support without full-trip companion care
Main Benefit
: Expert guidance and trusted recommendations while maintaining flexibility and independence throughout your journey
Ava 私人专属管家
Care Style
: Founder-led, personalised concierge experience
Support Level
: Exclusive 1:1 support with Ava throughout your journey
Companion Service
: Personally supported by Ava with flexible one-on-one accompaniment tailored to your individual itinerary
Included Support
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All VIP Concierge services
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Private strategy sessions with Ava
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Personal image consultation
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Aesthetic direction and transformation planning
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Direct founder accompaniment
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Personal shopping and styling guidance
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Beauty, wellness, and lifestyle recommendations tailored to your goals
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Priority access and direct communication with Ava
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Personalised support throughout your entire Korea experience
Best For
: Clients seeking a highly personalised experience with Ava's direct involvement, aesthetic guidance, and 1:1 support throughout their transformation journey
Main Benefit
: A truly bespoke experience combining medical tourism, image consulting, personal styling, lifestyle guidance, and Ava's direct companionship into one seamless journey
**By Application Only**
Image Consulting Process
we start with understanding who you are — your features, proportions, and personal colour.
From there, we craft a personalised strategy that highlights your strengths and refines your individuality.
Every step is intentional, ensuring that the result is not just a style, but a true reflection of you.
