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Privacy Policy

Important Notice

This Privacy Policy is intended as a general guide to explain how we handle personal information. It does not constitute legal advice. For compliance with local privacy laws, please seek independent legal consultation.

Information We Collect

Avaé may collect and store both personal and non-personal information during the course of providing our services, including:

  • Personal details (name, email address, phone number, billing address, payment information)

  • Account information (if login is applicable)

  • Purchase and booking history

  • Enquiries, feedback, reviews, and materials uploaded for consulting (e.g. photos)

  • Technical data such as IP address, browser details, session activity, and site usage

How We Collect Information

We collect information when you:

  • Book or pay for a service

  • Subscribe to newsletters or promotions

  • Contact us via forms, email, or surveys

  • Provide consulting materials such as photos for analysis

Collected information will only be used for the purposes outlined in this policy.

Purpose of Collecting Information

We collect information for the following purposes:

  1. To provide and operate our consulting services

  2. To deliver tailored reports and recommendations

  3. To provide customer support and respond to enquiries

  4. To send service-related updates and promotional content (if consented)

  5. To generate statistical data to improve services

  6. To comply with Australian legal and regulatory requirements

Storage, Use, Sharing and Disclosure

  • Avaé stores information on secure servers protected by firewalls.

  • Payment processing complies with PCI-DSS (Payment Card Industry Data Security Standard) for safe handling of credit card details.

  • We do not sell or rent your personal information to third parties.

  • Information may be shared with trusted service providers (e.g. payment processors, email platforms) solely for delivering our services.

  • We may disclose information if legally required by law or court order.

Communication with Clients

We may contact you via email, SMS, phone, or postal mail for purposes such as:

  • Service and account updates

  • Technical or dispute resolution notices

  • Invoices and payment collection

  • Feedback or survey requests

  • Promotional content (if consented)

  • You may opt out of promotional communications at any time.

Cookies and Tracking Tools

  • Avaé uses cookies and similar technologies to analyse website traffic, store preferences, and improve user experience.

  • Third-party services (e.g. Google Analytics, social media tools) may place cookies under their own policies. Avaé does not control third-party tracking practices.

Withdrawing Consent and Data Deletion

If you wish to withdraw consent for data collection or request deletion of your information, you may contact us at:

Updates to This Policy

Avaé reserves the right to update this Privacy Policy at any time.

  • Changes take effect immediately upon posting on this website.

  • If significant changes are made, a notice will be posted so users remain informed about how data is collected, used, and disclosed.

Accessing or Amending Your Information

If you wish to access, correct, amend, or delete your personal information held by us, please contact:

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