1. Introduction & Commitment

• 1.1 avaé (hereinafter referred to as 'the Company', 'we', 'us', or 'our') is committed to protecting the privacy and confidentiality of our clients' personal information. We recognise the importance of safeguarding your data, particularly health-related and sensitive information.

• 1.2 For that reason, we comply strictly with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs), alongside applicable healthcare privacy regulations in Western Australia.

• 1.3 By providing personal information to us, you consent to our collection, use, holding, and disclosure of your personal information in accordance with this Privacy Policy. We may update this policy from time to time by publishing the revised version on our official channels.

 

2. Types of Personal and Sensitive Information We Collect

To perform our business functions, facilitate premium medical linkages, and provide 24/7 dedicated concierge/escort services, we reasonably need to collect comprehensive information, which includes:

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• 2.1 General Personal Information: Your name, date of birth, gender, nationality, occupation, passport number, postal address, email address, and telephone number.

• 2.2 Health and Sensitive Information (Under the Privacy Act):

• Full medical history, pre-existing conditions, allergies, current medications, and health insurance details.

• Clinical photographs, medical reports, x-rays, or dental charts relevant to your requested procedure.

• Pre- and post-operative medical discharge reports and diagnostic test results provided by attending doctors.

• 2.3 Financial Information: Billing details, payment methods, and any third-party finance or layby preferences required to fund your stay and services.

 

3. Methods of Collection

• 3.1 We collect personal information directly from you whenever reasonably practicable. This occurs when you fill out our online enquiry forms, submit our Medical Checklist, communicate with us via email (avaebeauty.au@gmail.com), or engage in phone/video consultations.

• 3.2 We may also collect your personal and sensitive information from third parties (such as your chosen hospital, surgeon, or dentist in South Korea or other overseas destinations) to gather pre- or post-procedure medical reports and photographs, strictly to facilitate your care and evaluate service outcomes.

 

4. Purposes of Collection, Use, and Disclosure

We collect, hold, use, and disclose your personal and sensitive information for the following specific purposes:

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• 4.1 To assess your suitability and eligibility for requested medical and cosmetic procedures.

• 4.2 To securely transmit required medical files to overseas healthcare providers and specialists to obtain accurate quotes and secure surgery slots.

• 4.3 To book and arrange local infrastructure, including flights, premium 5-star hotel accommodations, private transport, and customised sightseeing tours.

• 4.4 To deliver 24/7 on-site concierge services, administrative liaison, and medical translation support during your stay.

• 4.5 To fulfil our legal, regulatory, and business management obligations.

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5. Disclosure of Information to Third Parties & Cross-Border Transmissions

• 5.1 We may disclose your personal and sensitive information to select third parties, including:

• Overseas hospitals, clinics, surgeons, anaesthetists, and medical teams who will perform your requested procedures.

• Domestic and international airlines, accommodation providers, and chauffeured transport operators.

• Emergency contacts or next of kin designated by you in the event of a medical emergency. 

• 5.2 Cross-Border Disclosure Notice (APP 8.1 Waiver): By engaging our services, you expressly acknowledge and consent that your personal and sensitive medical data will be transmitted to overseas recipients (primarily in South Korea). You agree that Australian Privacy Principle 8.1 will not apply to such disclosures. For the avoidance of doubt, overseas recipients may not be bound by the Australian Privacy Act, and you may not be able to seek redress under Australian law if an overseas recipient handles your information in breach of the APPs.

 

6. Data Security and Storage

• 6.1 We take all reasonable, industry-standard steps to protect your personal and sensitive information from unauthorised access, misuse, loss, modification, or disclosure.

• 6.2 Your data is held securely via encrypted electronic cloud storage, internal secure network systems, and in some instances, secured third-party servers.

• 6.3 We will permanently destroy or de-identify your personal information once it is no longer required for any valid business or legal purpose.

 

7. Direct Marketing & Cookies

• 7.1 We may use your contact details to send you updates, newsletters, or promotional materials regarding avaé services that we believe may interest you. You may opt out of direct marketing communications at any time by clicking 'unsubscribe' or emailing us directly.

• 7.2 Our website utilises "cookies" solely to optimise user session experiences, track website traffic, and improve our digital interface. Cookies do not extract or store identifiable personal information.

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8. Access, Correction, and Contact Information

• 8.1 You have the right to request access to the personal information we hold about you and to request corrections if the data is inaccurate or outdated.

• 8.2 For any privacy inquiries, data correction requests, or complaints regarding how we handle your personal information, please contact us in writing via email: avaebeauty.au@gmail.com.

• 8.3 We take all privacy concerns seriously and will investigate and respond to your enquiry within a reasonable period. If you remain dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) (GPO Box 5218, Sydney NSW 2001 | oaic.gov.au).

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Consent: By submitting your First Deposit or passing your Medical Checklist to avaé, you acknowledge that you have read, understood, and consented to the collection, cross-border transmission, and handling of your sensitive personal data as governed by this Policy.